Yes! All of our products are 100% authentic merchandise. Our inventory is sourced directly from trusted distribution centers, including but not limited to those of major retailers such as Amazon, Target, Walmart, and other reputable businesses.

Please note that while we work with a variety of reliable suppliers, we do not guarantee that any products in our boxes will come from any specific retailer or source. Our diverse supply chain ensures that we can offer a wide range of products, but the exact origins of the items may vary.

We are committed to transparency and quality, and we aim to provide a great selection of merchandise to meet the needs of our customers. If you have any questions about our sourcing process, feel free to reach out—we’re happy to provide further clarification!

Our boxes are designed to provide individuals and businesses easy access to the liquidation industry. Traditionally, return merchandise is sold by the pallet. This makes it very difficult for the average person to get involved due to high shipping costs, large upfront investment, and not to mention RISK! Our boxes solve all of these issues as they are shipped directly to your door, inexpensive, and come with a value guarantee. Whether you're looking to resell products or get some great merchandise for little money, our boxes are perfect for you!

Our value guarantee represents the minimum order value assigned to each box. For example, a $100 general mix box will contain at least $200 worth of merchandise based on its original MSRP (Manufacturer’s Suggested Retail Price). Each product is valued before being included in a box, and you can find the specific value details in our product descriptions.

The MSRP evaluation is primarily intended to give our customers a better idea of what to expect in terms of the value of the contents per box. However, it is important to note that this evaluation does not guarantee any amount of profit or revenue from your purchase. Additionally, the MSRP value does not reflect the current market value or resale value of the items. Rather, it serves as a rough estimate of the value per box to help guide your expectations.

Please also keep in mind that there are no guarantees regarding the exact value or contents of any box. Return pallets, for instance, generally do not come with a guaranteed value. Our value guarantee is designed to minimize risk and enhance customer satisfaction, but the ultimate outcome depends on factors such as how you resell the items and associated costs.

If you feel there was a mistake with the value of the products included in your box, please contact us at contact@bluebirdliquidation.com and we’ll be happy to assist!

Return items may be from a variety of categories including (but not limited to) electronics, housewares, clothing, toys, beauty products, etc. Returned products by nature are not limited to any one single catagory, and therefore can essentially be anything (this is part of the fun!). Merchandise included in our boxes is not guaranteed to be from or limited to any individual category of products.

As stated previously, all of our boxes come with a value guarantee (please see the FAQ on our value guarantee). Therefore, each box will have an intrinsic minimum potential for profit. Although every box will vary in value, you can be sure you will receive at least the minimum guaranteed value of merchandise. However, we do not guarantee any specific amount of profit or revenue on any order or box.

Aside from the value of products included in your box, how you decide to sell the items will be a major factor in your profit margin. There are many different ways to resell merchandise, from online marketplaces to local trade shows. Each method of resale will come with its own associated costs, so make sure to do your research and be creative! Ultimately, what you make and profit on each box is entirely up to you.

At Blue Bird Liquidation, we strive to provide clean, high-quality products in all of our boxes. However, the chances of receiving a luxury item such as a phone or laptop are low. While it is possible to find luxury products in our boxes, we encourage customers not to purchase with the expectation of receiving such items. Transparency is a cornerstone of our values, and we believe in being upfront with our customers—luxury items are rare and not guaranteed.

This is why we include a valuation with all of our boxes, ensuring you receive merchandise that meets the stated value. Please note, however, that while the valuation is based on original MSRP pricing, it does not reflect current market value, resale value, or potential revenue. The MSRP is meant to give you a general idea of the contents’ worth, not a promise of luxury items or specific types of merchandise.

We caution customers to be wary of other companies that make unrealistic claims or promise rare items in every box, as such guarantees are highly unlikely. At Blue Bird Liquidation, we hold our customers in the highest regard and are committed to providing the best products possible with honesty and integrity. For further details or questions, feel free to contact us—we’re here to help!

All of our orders are shipped lightning-fast and come with a confirmation email including tracking information. There, you can check the current status of your order!

Please note as a disclaimer, we do not guarantee the shipping time or delivery date of any order. Shipping and delivery times can fluctuate and are heavily influenced by current demand and other factors. However, we always do everything we can to get orders out as quickly as possible. We appreciate your understanding and encourage you to monitor your tracking information for the most up-to-date details about your shipment.

At Blue Bird Liquidation, we’re here to help and can be reached through multiple channels:

1. Phone – Give us a call for quick assistance.

2. Email – Send us a message, and we’ll get back to you as soon as possible.

3. Store Chat – Use the chat feature on our website for convenient support.

Please note that during periods of high order volumes, our response times may be slightly delayed, and we may not see your message immediately. However, rest assured that we’re committed to responding to every inquiry and will get back to you as soon as we can. Your patience and understanding are greatly appreciated!

Yes, Blue Bird Liquidation is a trusted and reliable source for liquidation merchandise. We take pride in our transparency, integrity, and commitment to customer satisfaction. All of our boxes and pallets are sourced directly from reputable retailers, ensuring that you receive high-quality products at unbeatable value.

We strive to provide accurate product descriptions and detailed information so that you know exactly what to expect when purchasing from us. Additionally, we are always here to answer any questions or address concerns to help build trust and confidence with our customers.

At Blue Bird Liquidation, we are dedicated to maintaining high standards and providing an excellent experience for all of our buyers. If you have any doubts or need further information, feel free to reach out to us—we’re happy to assist!

No, the products in our boxes are not tested for resale or functionality before shipping. While most items are expected to be in working condition, some may require cleaning, repair, or other adjustments before they can be resold. This is a standard occurrence with returned merchandise and is an inherent aspect of liquidation purchases.

We strive to provide a variety of products in every box to ensure a diverse selection for our buyers. However, please note that we do not guarantee the condition, functionality, completeness, or resale value of any item. Additionally, all valuations are based on original MSRP pricing and do not reflect current market or resale value. We encourage buyers to review our policies and product descriptions carefully before purchasing and to be prepared for the normal risks associated with liquidation products.

For further clarification or questions, our team is here to assist you!

Due to the nature of our products, we do not accept returns of any kind (all sales are final). We offer plenty of details about our boxes so our customers have a clear idea of what they will receive. If there is a genuine error with your order, we may make an exception as we will always be receptive and understanding of our customers. In the instance we do accept a return, all orders are subject to a restocking fee and return shipping costs. Please note we will not refund your order simply because you did not receive the item(s) that you would have preferred. If you have any further questions, please feel free to reach us any time at: contact@bluebirdliquidation.com.

Believe it or not, this is not a scam (crazy, right?). We always have and always will continue to sell products that we are proud of and would purchase ourselves! We strive daily to best serve our customers in any way possible; and have nothing to gain by providing poor merchendise.

You can reach us at contact@bluebirdliquidation.com, or through the "Contact" page found in our navigation. Please feel free to write us with any questions, comments or inquiries. We'd be happy to help!

Absolutely not. Any legitimate business will take time and investment to realize its full potential. While our boxes most definitely can and will put you on track to starting a successful business, it will not happen overnight! If starting a business is your goal, we encourage all of our buyers to be patient. With dedication, consistency, and creativity, the sky is the limit!

Once your package has been shipped, tracking information is typically updated within 24 hours for most shipments. However, there are times when packages are not immediately scanned at the post office or along their route, which may cause a delay in tracking updates. Therefore, a package could still be in transit even if tracking has not been updated.

We recommend checking the tracking link for the most recent updates. If your tracking still hasn’t updated after a few days, feel free to reach out to our customer service team for further assistance. We’re here to help ensure your order gets to you as quickly as possible!

The products included in our orders may be new in box, open box, or used. Due to the nature of liquidation and returned merchandise, this is to be expected. As previously mentioned, some items may require cleaning, repair, or other adjustments before they can be resold.

Typically, items are shipped in their original or replacement packaging. To avoid compromising the packaging, we do not unbox or inspect individual products. Therefore, we do not guarantee the condition, functionality, or completeness of any one or all products included in our boxes. By purchasing, you acknowledge and accept these conditions as part of the liquidation process.

If you have any further questions, feel free to contact us, and we’ll be happy to assist!

Shipping insurance for orders placed through Blue Bird Liquidation covers items that are lost in the mail or damaged in transit. If your package is lost or arrives in a damaged condition, please contact us to file a claim.

Please note the following important details:

• Shipping insurance is nonrefundable for all orders.

• Theft is not covered under shipping insurance.

• If an order is marked as delivered via the tracking number, it will not be refunded or replaced under shipping insurance.

We recommend ensuring someone is available to receive your delivery or having it shipped to a secure location to prevent theft. If you have additional questions or concerns, feel free to reach out to our support team.

Yes! Please be advised that Blue Bird Liquidation LLC reserves the right, at its sole discretion, to change, modify, or adjust any and all specifications related to its products, including but not limited to dimensions, materials, design, and manufacturing processes, at any time and for any reason. These changes may occur without prior notice to customers. Customers are encouraged to review product specifications and website content regularly to stay informed of any updates. By continuing to use or purchase Blue Bird Liquidation LLC's products, you acknowledge and agree to this disclaimer and accept responsibility for staying informed about product changes.

All devices included in our liquidation boxes are sold as is and are not tested prior to shipping. This means that we do not have access to any passwords, account details, or information from prior owners of the devices.

If you receive a locked device, we recommend attempting a factory reset to restore it to a clean slate if the option is available. Please note:

• We are not responsible for any personal information or data stored on devices included in our boxes.

• We are not aware of any such information, nor do we have access to it.

• The devices are included in our boxes as-is and may require additional steps or solutions to make them functional.

If you are unsure how to perform a factory reset on your specific device, you may need to consult the manufacturer’s support resources or seek professional assistance.

We do our best to respond to all messages and inquiries, but we are not always able to address every message. During times of high order volume, we allocate all of our resources to processing and shipping orders as quickly as possible. As a result, our response times may be delayed, and in some cases, we may not be able to respond to messages at all.

Please note that customers can check the status of their order at any time through their order details and tracking information, which are included in the confirmation email sent after purchase. This information will provide the most accurate and recent updates about your order.

We may or may not see every message, and we cannot guarantee a response to all inquiries. We encourage you to review the information provided on our website, including FAQs and product descriptions, which may help answer your questions. We appreciate your understanding and patience as we work to serve all of our customers as efficiently as possible.

We understand how important it is to receive your order promptly, and we work as quickly as possible to get all orders processed and shipped out. However, during holidays and busier times of the year, processing and shipping times may be delayed. Slower shipping times during these periods are normal and expected due to higher demand.

Please know that we are doing everything we can to ensure your order reaches you as soon as possible. Additionally, we reserve the right to refuse cancellations in the case of delayed orders. We appreciate your patience and understanding during these times!

For orders with multiple quantities of the same box, we will usually combine them into one box to simplify shipping! Rest assured, your order still contains the same amount of products and value that it would have otherwise. If we did combine your orders into one box, there should be a note indicating that we did so. If you would prefer your order be shipped in separate boxes, kindly let us know ahead of time and we will accommodate!

All sales through Blue Bird Liquidation are final, and we reserve the right to refuse cancellation on any order. However, some orders may be canceled and refunded at our discretion if they have not yet been shipped or processed.

Each cancellation request is handled on a case-by-case basis. Please note the following:

• Orders that are approved for cancellation are subject to a restocking fee.

• Shipping insurance is nonrefundable, even for canceled orders.

If you need to request a cancellation, contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled. For further assistance, feel free to reach out to our support team.

Once your order has been marked as delivered by the shipping carrier, Blue Bird Liquidation is not liable for stolen or missing packages. Our shipping insurance only covers packages lost or damaged in transit and does not extend to theft after delivery (shipping insurance is non-refundable). We recommend checking with neighbors or your building's management if the package cannot be found. If you believe your package was stolen, please contact the shipping carrier directly to file a claim. To help prevent theft, please consider shipping your order to a secure location or being present to receive the package once delivered!

Absolutely, you are not alone.